Refund policy
At [SK Fragrances], customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help with a simple and transparent return and refund process.
1. Return Eligibility
To be eligible for a return:
- The item must be unused, unopened, and in its original packaging
- The product must be in the same condition as received
- Proof of purchase (order confirmation or receipt) is required
2. Return Timeframe
- You may request a return within [3 Days] of receiving your order
- Return requests made after this period may not be accepted
3. Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection
- If approved, your refund will be processed within [5–7 business days]
- Refunds will be issued via your original payment method or bank transfer (for COD orders)
4. Exchanges
- We offer exchanges for defective or damaged items
- If you wish to exchange a product for another fragrance, please contact us for assistance
- Exchange requests are subject to product availability
5. Damaged or Defective Products
If you receive a damaged or incorrect item:
- Please contact us within [24 hours] of delivery
- Share clear photos or videos as proof of the issue
- We will arrange a replacement or full refund at no additional cost
6. Non-Returnable Items
The following items are not eligible for return:
- Opened or used perfumes
- Products damaged due to misuse or improper handling
- Items purchased on sale or clearance (if applicable)
7. Return Shipping Costs
- Customers are responsible for return shipping costs unless the product is defective or incorrect
- Shipping charges are non-refundable
8. Contact Us
For any return or refund inquiries, please contact us:
📧 Email: [skfragrances24@gmail.com]
🏪 Store Name: [SK Fragrances]